Travel Lighter, Travel Freer.
Travel Lighter,
Travel Freer.
A new experience to enjoy the journey itself, freed from the stress of luggage. " PORTER JAPAN " is Japan's first service where professional porters assist with carrying your luggage during travel and business trips. From the airport to your hotel, the station, around the city, and to your next destination, we deliver an unprecedented experience.
Do You Have These Concerns?
Traveling with heavy luggage is a major burden for many customers, causing stress and lost time.
From Airport to Hotel
It's a hassle to travel on trains or buses with a heavy suitcase…
After Checkout
I want to enjoy sightseeing and shopping hands-free until my flight…
Business Trips
Excessive luggage hinders movement and reduces productivity…
Family Travel
Traveling with small children or parents. Too much luggage makes it difficult to move…
＼ PORTER JAPAN solves all these problems! ／
A Smarter Journey in 3 Easy Steps
We provide a seamless experience from booking to receiving your items.
STEP 1: Book
Easily book from our website by specifying the pickup location, destination, time, etc.
STEP 2: Drop Off
Simply hand over your luggage to our professional porter at the designated location, such as an airport, station, or hotel.
STEP 3: Pick Up
Receive your luggage at your destination at the specified time. You can enjoy your travel hands-free.
Why Choose PORTER JAPAN
Professional Porters
Our experienced porters, who have undergone rigorous training, will handle your valuable luggage with care, ensuring it is delivered safely and reliably.
Door-to-Door Peace of Mind
From your home, airport, station, or hotel to your destination, you can travel completely hands-free.
Flexible Service
We offer time-specific services and a variety of plans to meet your schedule and diverse needs.
Complete Security
Your checked luggage is protected by a compensation system in case of an unforeseen event, giving you peace of mind.
Our Services (Plan List)
We offer six plans to meet the diverse needs of our customers.
Enjoy a comfortable journey when using Shinkansen or limited express trains. We assist you from your limousine to the platform upon departure, and from the platform to your limousine upon arrival. We can also accompany you to your next destination.
Eliminate airport travel stress. We provide a wide range of support, including luggage transport for departures and arrivals, movement between terminals, and accompaniment to your hotel.
A porter will accompany you for shopping, sightseeing, or attending events. Recommended for those who want to enjoy walking around the city hands-free.
Make your cruise journey, which often involves a lot of luggage, more comfortable. We support you from check-in at the port to boarding and disembarking.
A porter will accompany you from the beginning to the end of your trip, handling all luggage transport. Ideal for multi-city tours or long-term stays.
A porter will handle the delivery procedures from your hotel or airport. This saves you the trouble of filling out shipping labels and ensures a smooth journey.
Pricing
You can use our services with confidence thanks to our clear pricing structure.
What is "Standard Service"?
Meet & Greet Service or Send-off Service + Luggage Support
Private Porter Concierge
Category
Base Rate
(up to 9 hours)
Overtime Rate
(per 30 min)
Notes
Base Time
(from arrival time)
1 day
¥45,000/day
¥5,000
If service starts or ends during late night/early morning (21:00-6:59), an additional ¥10,000 for taxi fare will be charged.
Within 9 hours/day
2 days or more
¥40,000/day
¥5,000
If service starts or ends during late night/early morning (21:00-6:59), an additional ¥10,000 for taxi fare will be charged.
Within 9 hours/day
1 day
Base Rate(up to 9 hours)
¥45,000/day
Overtime Rate(per 30 min)
¥5,000
Notes
If service starts or ends during late night/early morning (21:00-6:59), an additional ¥10,000 for taxi fare will be charged.
Base Time(from arrival time)
Within 9 hours/day
2 days or more
Base Rate(up to 9 hours)
¥40,000/day
Overtime Rate(per 30 min)
¥5,000
Notes
If service starts or ends during late night/early morning (21:00-6:59), an additional ¥10,000 for taxi fare will be charged.
Base Time(from arrival time)
Within 9 hours/day
Airport Service
Airport
Service
Base Rate
(7:00-20:59)
Late Night/Early Morning Rate
(21:00-6:59 arrival)
Overtime Rate
(per 30 min)
Base Time
(from arrival time)
Haneda Airport
Standard Service +
Guidance to vehicle, train, or bus
¥7,000
¥12,000
¥3,000
Within 90 min
Haneda Airport
Standard Service +
Inter-terminal transfer
¥10,000
¥15,000
¥3,000
Within 120 min
Haneda Airport
Standard Service + Porter service to Tokyo hotels/stations (incl. return transport)
¥15,000
¥20,000
¥3,000
Within 120 min
Haneda Airport
Standard Service +
Porter service to other areas
Inquire
Inquire
Inquire
Inquire
Narita Airport
Standard Service +
Guidance to vehicle, train, or bus
¥10,000
¥13,000
¥3,000
Within 90 min
Narita Airport
Standard Service +
Inter-terminal transfer
¥13,000
¥16,000
¥3,000
Within 120 min
Narita Airport
Standard Service + Porter service to Tokyo hotels/stations (incl. return transport)
¥28,000
¥33,000
¥3,000
Within 120 min
Narita Airport
Standard Service +
Porter service to other areas
Inquire
Inquire
Inquire
Inquire
Kansai Int'l / Itami Airport
Standard Service +
Guidance to vehicle, train, or bus
¥15,000
¥18,000
¥3,000
Within 90 min
Kansai Int'l / Itami Airport
Standard Service +
Inter-terminal transfer
¥15,000
¥18,000
¥3,000
Within 90 min
Kansai Int'l / Itami Airport
Standard Service + Porter service to Tokyo hotels/stations (incl. return transport)
KIX ¥25,000
ITM ¥15,000
KIX ¥30,000
ITM ¥20,000
¥3,000
KIX within 180 min
ITM within 120 min
Kansai Int'l / Itami Airport
Standard Service +
Porter service to other areas
Inquire
Inquire
Inquire
Inquire
Haneda Airport
Standard Service + Guidance to vehicle, train, or bus
Base Rate(7:00-20:59)
¥7,000
Late Night/Early Morning Rate(21:00-6:59 arrival)
¥12,000
Overtime Rate(per 30 min)
¥3,000
Base Time(from arrival time)
Within 90 min
Standard Service + Inter-terminal transfer
Base Rate(7:00-20:59)
¥10,000
Late Night/Early Morning Rate(21:00-6:59 arrival)
¥15,000
Overtime Rate(per 30 min)
¥3,000
Base Time(from arrival time)
Within 120 min
Standard Service + Porter service to Tokyo hotels/stations (incl. return transport)
Base Rate(7:00-20:59)
¥15,000
Late Night/Early Morning Rate(21:00-6:59 arrival)
¥20,000
Overtime Rate(per 30 min)
¥3,000
Base Time(from arrival time)
Within 120 min
Standard Service + Porter service to other areas
Base Rate(7:00-20:59)
Inquire
Late Night/Early Morning Rate(21:00-6:59 arrival)
Inquire
Overtime Rate(per 30 min)
Inquire
Base Time(from arrival time)
Inquire
Narita Airport
Standard Service + Guidance to vehicle, train, or bus
Base Rate(7:00-20:59)
¥10,000
Late Night/Early Morning Rate(21:00-6:59 arrival)
¥13,000
Overtime Rate(per 30 min)
¥3,000
Base Time(from arrival time)
Within 90 min
Standard Service + Inter-terminal transfer
Base Rate(7:00-20:59)
¥13,000
Late Night/Early Morning Rate(21:00-6:59 arrival)
¥16,000
Overtime Rate(per 30 min)
¥3,000
Base Time(from arrival time)
Within 120 min
Standard Service + Porter service to Tokyo hotels/stations (incl. return transport)
Base Rate(7:00-20:59)
¥28,000
Late Night/Early Morning Rate(21:00-6:59 arrival)
¥33,000
Overtime Rate(per 30 min)
¥3,000
Base Time(from arrival time)
Within 120 min
Standard Service + Porter service to other areas
Base Rate(7:00-20:59)
Inquire
Late Night/Early Morning Rate(21:00-6:59 arrival)
Inquire
Overtime Rate(per 30 min)
Inquire
Base Time(from arrival time)
Inquire
Kansai Int'l / Itami Airport
Standard Service + Guidance to vehicle, train, or bus
Base Rate(7:00-20:59)
¥15,000
Late Night/Early Morning Rate(21:00-6:59 arrival)
¥18,000
Overtime Rate(per 30 min)
¥3,000
Base Time(from arrival time)
Within 90 min
Standard Service + Inter-terminal transfer
Base Rate(7:00-20:59)
¥15,000
Late Night/Early Morning Rate(21:00-6:59 arrival)
¥18,000
Overtime Rate(per 30 min)
¥3,000
Base Time(from arrival time)
Within 90 min
Standard Service + Porter service to Tokyo hotels/stations (incl. return transport)
Base Rate(7:00-20:59)
KIX ¥25,000
ITM ¥15,000
Late Night/Early Morning Rate(21:00-6:59 arrival)
KIX ¥30,000
ITM ¥20,000
Overtime Rate(per 30 min)
¥3,000
Base Time(from arrival time)
KIX within 180 min
ITM within 120 min
Standard Service + Porter service to other areas
Base Rate(7:00-20:59)
Inquire
Late Night/Early Morning Rate(21:00-6:59 arrival)
Inquire
Overtime Rate(per 30 min)
Inquire
Base Time(from arrival time)
Inquire
Station Service
Station
Service
Base Rate
(7:00-20:59)
Late Night/Early Morning Rate
(21:00-6:59 arrival)
Overtime Rate
(per 30 min)
Base Time
(from arrival time)
Tokyo Station/Shinagawa Station
Standard Service +
Guidance to vehicle/train
¥7,000
¥12,000
¥3,000
Within 60 min
Tokyo Station/Shinagawa Station
Porter to Shin-Osaka/Kyoto Station
¥30,000＋
Round-trip fare
-
-
Within 6 hour
Other stations in Tokyo's 23 wards
Standard Service +
Guidance to vehicle/train
¥10,000
¥13,000
¥3,000
Within 60 min
Kyoto Station/Shin-Osaka Station
Standard Service +
Guidance to vehicle/train
¥15,000
¥18,000
¥3,000
Within 60 min
Kyoto Station/Shin-Osaka Station
Standard Service + Porter service to hotel/station in each city (incl. return transport fee)
¥25,000
¥28,000
¥3,000
Within 120 min
Tokyo Station/Shinagawa Station
Standard Service + Guidance to vehicle/train
Base Rate(7:00-20:59)
¥7,000
Late Night/Early Morning Rate(21:00-6:59 arrival)
¥12,000
Overtime Rate(per 30 min)
¥3,000
Base Time(from arrival time)
Within 60 min
Porter to Shin-Osaka/Kyoto Station
Base Rate(7:00-20:59)
¥30,000＋ Round-trip fare
Late Night/Early Morning Rate(21:00-6:59 arrival)
-
Overtime Rate(per 30 min)
-
Base Time(from arrival time)
Within 6 hour
Other stations in Tokyo's 23 wards
Standard Service + Guidance to vehicle/train
Base Rate(7:00-20:59)
¥10,000
Late Night/Early Morning Rate(21:00-6:59 arrival)
¥13,000
Overtime Rate(per 30 min)
¥3,000
Base Time(from arrival time)
Within 60 min
Kyoto Station/Shin-Osaka Station
Standard Service + Guidance to vehicle/train
Base Rate(7:00-20:59)
¥15,000
Late Night/Early Morning Rate(21:00-6:59 arrival)
¥18,000
Overtime Rate(per 30 min)
¥3,000
Base Time(from arrival time)
Within 60 min
Standard Service + Porter service to hotel/station in each city (incl. return transport fee)
Base Rate(7:00-20:59)
¥25,000
Late Night/Early Morning Rate(21:00-6:59 arrival)
¥28,000
Overtime Rate(per 30 min)
¥3,000
Base Time(from arrival time)
Within 120 min
Cruise Terminal Service
Terminal
Service
Base Rate
(7:00-20:59)
Late Night/Early Morning Rate
(21:00-6:59 arrival)
Overtime Rate
(per 30 min)
Base Time
(from arrival time))
Tokyo International
Cruise Terminal
Standard Service +
Guidance to vehicle/train
¥10,000
¥13,000
¥3,000
Within 60 min
Tokyo International
Cruise Terminal
Standard Service + Porter service to hotel/station in Tokyo (incl. return transport fee)
¥13,000
¥16,000
¥3,000
-
Yokohama Osanbashi International Passenger Terminal
Shinko Pier Cruise Terminal
Daikoku Pier Cruise Terminal
Standard Service +
Guidance to vehicle/train
¥15,000
¥20,000
¥3,000
Within 60 min
Yokohama Osanbashi International Passenger Terminal
Shinko Pier Cruise Terminal
Daikoku Pier Cruise Terminal
Standard Service + Porter service to hotel/station in Tokyo (incl. return transport fee)
¥18,000
¥23,000
¥3,000
-
Tokyo International Cruise Terminal
Standard Service + Guidance to vehicle/train
Base Rate(7:00-20:59)
¥10,000
Late Night/Early Morning Rate(21:00-6:59 arrival)
¥13,000
Overtime Rate(per 30 min)
¥3,000
Base Time(from arrival time)
Within 60 min
Standard Service + Porter service to hotel/station in Tokyo (incl. return transport fee)
Base Rate(7:00-20:59)
¥13,000
Late Night/Early Morning Rate(21:00-6:59 arrival)
¥16,000
Overtime Rate(per 30 min)
¥3,000
Base Time(from arrival time)
-
Yokohama Osanbashi International Passenger Terminal
Shinko Pier Cruise Terminal
Daikoku Pier Cruise Terminal
Standard Service + Guidance to vehicle/train
Base Rate(7:00-20:59)
¥15,000
Late Night/Early Morning Rate(21:00-6:59 arrival)
¥20,000
Overtime Rate(per 30 min)
¥3,000
Base Time(from arrival time)
Within 60 min
Standard Service + Porter service to hotel/station in Tokyo (incl. return transport fee)
Base Rate(7:00-20:59)
¥18,000
Late Night/Early Morning Rate(21:00-6:59 arrival)
¥23,000
Overtime Rate(per 30 min)
¥3,000
Base Time(from arrival time)
-
Delivery (Arrangement)
Service
Fee
Per shipping label
¥1,000
Per shipping label
Fee
¥1,000
・The primary language of service is English.
・All service fees are displayed inclusive of tax.
*1 Calculation is based on the time from the flight/cruise ship arrival until the porter returns to the starting point.
(Example) Flight arrival 10:00 → Meet at 10:40 → Hotel arrival 11:20 → Return to airport 12:30 = 2 hours 30 minutes billed.
Cancellation Policy
100% cancellation fee for cancellations made the day before or on the day of service. *However, for reservations involving accommodation, cancellation charges for the accommodation may apply.
プライベートポーターコンシェルジュ
| 区分 | 基本料金 (9時間まで) |
超過料金 (30分毎) |
備考 | 基本時間 (到着時間を起算点) |
|---|---|---|---|---|
| 1日のみ | ¥45,000/日 | ¥5,000 | 業務開始または終了が深夜早朝(21時～6時59分)の場合、別途タクシー代として¥10,000を頂戴します。 | 1日9時間以内 |
| 2日以上 | ¥40,000/日 | ¥5,000 | 業務開始または終了が深夜早朝(21時～6時59分)の場合、別途タクシー代として¥10,000を頂戴します。 | 1日9時間以内 |
エアポートサービス
羽田空港
| サービス内容 | 基本料金 (7:00-20:59) |
深夜早朝料金 (21:00-6:59迄到着) |
超過料金 (30分毎) |
基本時間 (到着時間を起算点) |
|---|---|---|---|---|
| スタンダードサービス＋ 車両・電車・リムジンバスへのご案内 |
¥7,000 | ¥12,000 | ¥3,000 | 90分以内 |
| スタンダードサービス＋ ターミナル間移動 |
¥10,000 | ¥15,000 | ¥3,000 | 120分以内 |
| スタンダードサービス＋ 都内ホテル・駅までのポーターサービス |
¥15,000 | ¥20,000 | ¥3,000 | 120分以内 |
| スタンダードサービス＋ その他地域までのポーターサービス |
お問合せ下さい | お問合せ下さい | お問合せ下さい | お問合せ下さい |
成田空港
| サービス内容 | 基本料金 (7:00-20:59) |
深夜早朝料金 (21:00-6:59迄到着) |
超過料金 (30分毎) |
基本時間 (到着時間を起算点) |
|---|---|---|---|---|
| スタンダードサービス＋ 車両・電車・リムジンバスへのご案内 |
¥10,000 | ¥13,000 | ¥3,000 | 90分以内 |
| スタンダードサービス＋ ターミナル間移動 |
¥13,000 | ¥16,000 | ¥3,000 | 120分以内 |
| スタンダードサービス＋ 都内ホテル・駅までのポーターサービス |
¥28,000 | ¥33,000 | ¥3,000 | 180分以内 |
| スタンダードサービス＋ その他地域までのポーターサービス |
お問合せ下さい | お問合せ下さい | お問合せ下さい | お問合せ下さい |
ステーションサービス
| 駅 | サービス内容 | 基本料金 (7:00-20:59) |
深夜早朝料金 (21:00-6:59迄到着) |
超過料金 (30分毎) |
基本時間 (到着時間を起算点) |
|---|---|---|---|---|---|
| 東京駅・品川駅 | スタンダードサービス＋ 車両・電車へのご案内 |
¥7,000 | ¥12,000 | ¥3,000 | 60分以内 |
| 東京駅・品川駅 | 新大阪駅・京都駅までのポーター | ¥30,000＋ 往復交通費 |
- | - | 6時間以内 |
| 上記以外の23区内の駅 | スタンダードサービス＋ 車両・電車へのご案内 |
¥10,000 | ¥13,000 | ¥3,000 | 60分以内 |
クルーズターミナルサービス
| ターミナル | サービス内容 | 基本料金 (7:00-20:59) |
深夜早朝料金 (21:00-6:59迄到着) |
超過料金 (30分毎) |
基本時間 (到着時間を起算点) |
|---|---|---|---|---|---|
| 東京国際クルーズターミナル | スタンダードサービス＋ 車両・電車へのご案内 |
¥10,000 | ¥13,000 | ¥3,000 | 60分以内 |
| 東京国際クルーズターミナル | スタンダードサービス＋ 都内ホテル・駅までのポーターサービス |
¥13,000 | ¥16,000 | ¥3,000 | - |
| 横浜港大さん橋国際客船ターミナル 新港ふ頭客船ターミナル 大黒ふ頭客船ターミナル |
スタンダードサービス＋ 車両・電車へのご案内 |
¥15,000 | ¥20,000 | ¥3,000 | 60分以内 |
| 横浜港大さん橋国際客船ターミナル 新港ふ頭客船ターミナル 大黒ふ頭客船ターミナル |
スタンダードサービス＋ 都内ホテル・駅までのポーターサービス |
¥18,000 | ¥23,000 | ¥3,000 | - |
宅配
| サービス内容 | 料金 |
|---|---|
| 送付状1枚につき | ¥1,000 |
・対応言語は基本英語となります。
・サービス料金は税込み金額での表示です。
※1 飛行機・クルーズ船の到着時刻を起点とし、出発地点までの戻った時間で計算をさせていただきます。
（例）飛行機到着 10時00分～ミート10時40分～ホテル到着11時20分～空港戻り12時30分＝2時間30分計算
Recommended Use Cases
Personal Travel
・When you want to enjoy city strolls and shopping hands-free.
・When you have many transfers at stations or airports and carrying luggage is a burden.
・When you want to focus on your trip during a long journey without worrying about luggage.
Family (with Children/Elderly)
・When it's difficult to carry both a stroller and luggage.
・When you don't want your elderly parents to carry heavy bags.
・When the whole family wants to travel safely and comfortably.
Business (Business Trips)
・When you have a lot of luggage for a business trip, like documents and a PC.
・When you want to go directly from the airport to a business meeting smoothly.
・When you want to use your time effectively by having us handle delivery procedures.
For Corporate Clients
To travel agencies, hotels, and airlines:
Utilize "PORTER JAPAN" as an additional service to enhance customer satisfaction.
We propose a new form of hospitality.
Proposal for Travel Agencies
We propose a "Hands-Free Travel" plan that allows your customers to enjoy sightseeing without being burdened by luggage. We handle everything from luggage storage at airports and stations to delivery to hotels or the next destination. This reduces the workload for tour guides and enhances the overall value of the tour.
<For high-net-worth tours>
A dedicated porter accompanies the tour, providing support from luggage management during transit to assistance at tourist sites.
<For group travel>
We efficiently transport multiple pieces of luggage at once, ensuring smooth check-ins and check-outs.
Proposal for Hotels
We offer a service that allows your guests to enjoy sightseeing unencumbered, both before check-in and after check-out. Guests can make the most of their travel time without worrying about their luggage.
<Hands-Free Check-in>
We deliver luggage directly from the airport to the hotel. Guests can start sightseeing or business activities immediately upon arrival.
<Hands-Free Check-out>
We store luggage after check-out and deliver it to a designated location (such as the airport). Guests can enjoy their last day without being weighed down.
Proposal for Airlines
We ensure a smooth journey for your customers from check-in to after arrival. By integrating with airline services, we provide customers with a comfortable and stress-free air travel experience.
<Priority Porter Service>
We offer in-airport transfer support for premium members and business class customers, making their journey to the gate even smoother.
<Integration with Luggage Tracking Services>
In the event of lost or delayed baggage, we offer support to track and deliver the baggage to the customer's hotel on their behalf.
These services not only enhance customer convenience but also
contribute to improving your company's brand value.
If you are interested, please do not hesitate to contact us for a detailed service plan.
Frequently Asked Questions (Q&A)
サービス全般について
A1: It is a service that supports your travel and movement by handling luggage transport and delivery procedures.
We help you travel light and hands-free, from the airport to your hotel, and from your accommodation to your next destination.
A2: Yes, you can.
We can flexibly accommodate your itinerary and group size, whether it's for a multi-day trip, family travel, or group movement.
A3: We apologize, but we do not accept gender-specific requests for porters.
A4: The fee varies depending on the type of service, duration, amount of luggage, and travel distance.
Please first contact us with your requirements via the inquiry form, and we will provide you with a personalized quote.
A5: Hire car, taxi, and delivery fees are not included in the service charge.
These costs will be billed to you separately as actual expenses.
A6: We recommend contacting us at least one week before your desired service date. The cherry blossom and autumn foliage seasons are particularly busy, so please book as early as possible.
We may be able to accommodate last-minute requests, so please feel free to inquire.
A7: We handle general travel luggage such as suitcases, golf bags, and ski/snowboard equipment.
However, we cannot accept cash, securities, valuables, dangerous goods, or items prohibited by law.
Please feel free to contact us if you have any questions.
A8: Generally, one porter can handle 1-2 items.
There is no strict limit on the number of items, but please inform us of the number and type of items in advance so we can arrange the appropriate staff.
A9: We can deliver anywhere in Japan.
However, there are some areas, such as remote islands, where delivery may take longer or may not be available.
Please contact us for details.
A10: Yes, you can. The cancellation policy is as follows:
For cancellations made the day before or on the day of service,
**a cancellation fee of 100% of the service charge**
will apply.
Additionally, if arrangements for Shinkansen, flights, or accommodation have been made, separate cancellation fees may apply.
A11: We take the utmost care to prevent damage or loss of luggage.
In the unlikely event that damage or loss occurs due to our negligence, we will respond in good faith after consulting with you.
A12: Please contact us as soon as you are aware of your flight status.
We will respond flexibly according to the situation.
A13: Yes, you can. Please request one at the time of booking.
The issuer will be AIRME Inc.
Reservations & Inquiries
For questions about our services, reservations, or corporate contract inquiries,
please feel free to contact us using the form below.
Company Profile
Company Name
AIRME Inc.
Address
1-15-9-226 Edagawa, Koto-ku,
Tokyo 135-0051
Established
February 3, 2020
Representative
Yoshito Saito, Representative Director
Business Activities
-
Planning and operation of the porter service [PORTER JAPAN]
-
Meet & Greet services, Send-off services
-
Hire car arrangement agency services, operation management contracting services
-
Providing mobility solutions in the tourism and business sectors
Privacy Policy
AIRME Inc. (hereinafter "the Company") recognizes the importance of customer's personal information and establishes and adheres to the following privacy policy to ensure its protection.
Acquisition of Personal Information: The Company will acquire customer's personal information through lawful and fair means.
Purpose of Use of Personal Information: Acquired personal information will be used for the following purposes:
・To provide our services and related operations
・To respond to inquiries from customers
・For analysis and statistics to improve our services
・To provide information about new services and campaigns
Provision of Personal Information to Third Parties: We will not provide personal information to third parties without the customer's consent, except as required by law.
Management of Personal Information: We will take appropriate security measures to prevent leakage, loss, or alteration of customer's personal information.
Disclosure and Correction of Personal Information: If a customer requests the disclosure, correction, or suspension of use of their personal information, we will respond appropriately in accordance with the law.
Contact for Inquiries: For inquiries regarding our privacy policy, please contact us at the following.
Revision of Privacy Policy: This policy may be revised as necessary. The revised policy will become effective from the time it is posted on our website.
Terms of Use
Article 1 (Application of these Terms)
These terms apply to all relationships concerning the use of the "PORTER JAPAN" service (hereinafter "the Service") provided by AIRME Inc. (hereinafter "the Company").
Customers using the Service are deemed to have agreed to these terms.
Article 2 (Service Content)
The Service involves our porters assisting with the transportation of luggage at locations designated by the customer.
The types, content, and fees of the service shall be posted separately on the website.
Article 3 (Reservation and Contract Formation)
Reservations for the Service shall be made through the Company's website or by a designated method.
A service use contract between the customer and the Company is formed when the reservation is completed and accepted by the Company.
Article 4 (Usage Fees)
The usage fees for the Service are based on the fee schedule set forth separately on the website.
Usage fees shall be paid by the method specified at the time of reservation or by the method designated at the time of service provision.
Article 5 (Cancellation Policy)
Cancellations of reservations shall be made through the prescribed method.
A cancellation fee may be charged for cancellations made immediately before the reservation date and time. Details of the cancellation fee are specified separately on the website.
Article 6 (Disclaimer)
The Company shall not be liable for any delay or inability to provide the Service due to reasons not attributable to the Company, such as natural disasters, transportation delays, or force majeure.
Compensation for damage to customer's luggage shall be limited to the liability limit specified separately.
Article 7 (Prohibited Acts)
Customers shall not engage in the following acts when using the Service:
・Acts that violate laws or public order and morals
・Acts that infringe on the property, privacy, honor, etc., of the Company or a third party
・Acts of having dangerous goods or items prohibited by law transported
The Company may suspend the provision of the Service if the customer violates the preceding paragraph.